Privacy and cookies

Gamache Média operates conception-web.ca. Our person in charge of the protection of personal information is Olivier Gamache, co-founder: olivier@gamachemedia.com, 570, avenue Victoria, Saint-Lambert, Quebec.

• What you write to us: name, email, phone, company, website address and project description, when you contact us or request a review. Form data is sent to our servers, then delivered by email to our team through a third-party sending provider, and kept for as long as it takes to handle your request. This provider may process and host this data outside Quebec. Your contact details are also added to our customer relationship management tool through an automation platform so we can follow up on your request.
• Virtual assistant: the content of your conversations, to answer you and improve answers.
• Calls: if you call a number shown on the site, our call tracking service records call metadata (number, duration, originating page and campaign).
• Browsing: pages viewed, referrer, device, truncated IP address and campaign parameters (utm, gclid), through cookies and browser session storage.

• Answer your requests and prepare a quote or review.
• Provide and bill our services when you become a client.
• Measure site traffic and the performance of our ad campaigns.
• Keep the site secure and working properly.

We never sell your information and make no decision based exclusively on automated processing.

A cookie is a small file stored in your browser. On your first visit, a banner lets you accept, reject or choose cookie categories. Non-essential cookies stay off until you consent.

• Necessary: remember your consent choices and keep the site working. Always on.
• Functional: virtual assistant, embedded videos, keeping campaign parameters during your visit.
• Analytics: help us understand how the site is used.
• Advertising: help us measure requests coming from our ads and track calls.

The detailed list of cookies and their duration is shown in the preferences panel. Change my cookie preferences. You can also block or delete cookies in your browser settings.

Our providers only access the data needed for their service, including site hosting, consent management, audience and campaign measurement, embedded videos, call tracking, the virtual assistant, email delivery and customer relationship management.

Several of these providers store data outside Quebec, including in the United States. Before entrusting them with information, we assess the protection they offer, as required by Law 25.

• Requests with no follow-up: 3 years after our last exchange.
• Clients: 7 years after the end of the engagement, for tax obligations.
• Browsing data: according to each cookie's lifetime, 2 years at most.

Access is limited to team members who need it, with two-factor authentication and encryption. Expired data is destroyed or anonymized.

You may request access to, correction, deletion or portability of your information, and withdraw consent at any time. Write to olivier@gamachemedia.com; we reply within 30 days.

If you are not satisfied with our answer, you may contact the Commission d'accès à l'information du Québec.

If a confidentiality incident presents a risk of serious injury, we notify the Commission d'accès à l'information and the people concerned. This policy may be updated; the date at the top shows the current version. See also our terms of use and legal notice.